StorageCraft Technical Support
StorageCraft ShadowProtect offers users total control of their backup and disaster recovery. Get the most out of ShadowProtect backup and disaster recovery by incorporating StorageCraft support. If your disaster recovery plan includes after business-hour needs, make sure you're ready in advance.
Options:
Standard Support (Maintenance)
ShadowProtect products* come with a maintenance agreement that includes one year of standard support. With standard support, users can rest assured they’ll receive a response typically within four business hours or less when an emergency-level support case is submitted between 7.30am and 5.30pm Australian Eastern Standard Time (AEST). Additionally, during the maintenance period, users have free access to all software updates and upgrades. Standard support can be renewed annually.
Premium Support
As an add-on to active standard support, premium support features 24x7 service and ensures a telephone response typically within one hour for any emergency-level support case submitted. Plus, our technicians will work with users over the phone and online until the emergency-level case is resolved. Please note: Premium support is not available on ShadowProtect IT Edition or MSP licenses.
Incident Support
Ideal for Managed Service Providers (MSPs), incident support provides single-issue support when you need it most. Available in single or multipacks, this option allows you to arrange for backup support only when you need it. Just like premium support, incident support features 24x7 service, and ensures a telephone response within one hour or less when an emergency-level support case is submitted. Incident support can be used whether or not there is an active standard support maintenance agreement in place. Can only be ordered online from the StorageCraft USA Webstore.
*ShadowProtect Granular Recovery for Exchange does not include standard support. Maintenance agreement sold separately. MSP subscriptions include standard support while the MSP subscription is in effect.
Experienced, Reliable Experts
StorageCraft backup and disaster recovery software is backed by a team of highly-trained and experienced technical support experts. These specialists are closely tied to StorageCraft product developers, ensuring they have access to all the resources they need to assist users with a full range of technical issues. These factors allow StorageCraft to provide fast, efficient support every time.
Contact Support:
Asia/Pacific | Europe | North/South America
*ShadowProtect Granular Recovery for Exchange does not include standard support. Maintenance agreement sold separately. MSP subscriptions include standard support while the MSP subscription is in effect.
For FAST SELF-HELP SOLUTIONS we would like to direct you towards our online knowledgebase - available 24 hours a day, it contains many useful support articles that could address your problem or query. You can access this knowledgebase by clicking here